Onboarding

We have a tried-and-tested, thoughtful onboarding process that ensures the smoothest transition, minimizing any interruptions to your business and team. Our systems and processes are ready to welcome you to the Sente family - starting with our Onboarding Director, who spends three weeks onsite with your branch once you join. This provides hands-on assistance with anything related to your team's onboarding and offers a single point of contact to directly liaise with other departments on your behalf.

Onboarding at Sente includes systems, processes, culture integration, workflows, and meet-and-greets with key department leads. We also assist with new loans entering the pipeline so you don't lose any time transferring loans.

Our 5-STAR Concierge Team Provides

Scalability

Transition

Accessibility

Reliability

One Point of Contact

With Sente Concierge, you have one point of contact that helps you:

Transition seamlessly while maintaining business operations with our industry-leading onboarding program.

Have direct access to Underwriting so you close on time, every time, helping build your reputation with real estate agents, builders, and key contacts for more repeat and referral business.

Easily access the support, tools and resources you need for daily origination functions so you can continue to propel your income.

Sente's Onboarding System

Our process gives you wraparound support during your transition, connects you to the corporate team, and ensures that you have an organized, phased-in approach to keep your business running without interruptions. Together, we'll learn, stretch and grow to reach new levels of success. With Sente's Onboarding system, culture integration and workflows, you can expect:

Personalized support from Sente's dedicated Concierge Team

Meet-and-greets with key department heads

In-person training on our various technologies, tools and platforms, as well as an introduction to Sente's Values and approach to 5-star customer experience

Weekly status calls with our Onboarding team

Assistance with new loans entering your pipeline so you don't lose any time with loan transfers

Sente's "Branch in a Box" kit so you can hit the ground running with branch signage, Sente swag, our values poster, and business cards

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Our Benefits

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