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Loan Servicing

Once you’ve closed on your home, your loan transitions into the final step of the loan process, servicing. Your mortgage servicer handles the day-to-day tasks of managing your loan such as processing your loan payments, responding to borrower inquiries, keeping track of principal and interest paid, and managing your escrow account.

Transfer of Servicing

In today’s market, loans, and the rights to service them, are often bought and sold. In many cases, the company that provided your loan is not the same company that services your loan. If your loan is transferred to a new servicer, you will receive a notification from your current mortgage servicer and the new servicer.

If you have questions regarding the servicing of your loan please contact us at 512-637-9900 or 800-994-0562, or by email at

If Sente Mortgage is your loan servicer you can make monthly loan payments and manage your account by registering online here - Sente Servicing.

To find out who your servicer is you can:

  • Check your monthly mortgage billing statement or payment coupon book
  • Contact Sente Mortgage Servicing at 512-637-9900 or 800-994-0562, or by email at
  • Dial the MERS® Servicer Identification System toll-free at 888-679-6377 or visit the MERS® website. Your loan servicer’s identity may be listed in the MERS system.

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